Terms and Conditions

Last updated: 1 March 2026

Table of contents

Bridge Performance Terms and Conditions

1. Acceptance of these Terms

By creating an account, placing an order, or otherwise using our website, web application, or services (collectively, the "Service"), you agree to be bound by these Terms, our Returns/Refunds Policy (set out below), and our Privacy Policy. If you do not agree, do not use the Service.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Service or by email. Your continued use of the Service after such changes constitutes acceptance of the revised Terms. We recommend that you review these Terms periodically.

2. Applicable legislation

These Terms are subject to, and must be read with, the following South African legislation (as amended from time to time):

  • The Consumer Protection Act 68 of 2008 ("CPA");
  • The Electronic Communications and Transactions Act 25 of 2002 ("ECTA");
  • The Protection of Personal Information Act 4 of 2013 ("POPIA");
  • The Foodstuffs, Cosmetics and Disinfectants Act 54 of 1972; and
  • Any regulations promulgated under the above Acts.

Nothing in these Terms is intended to limit or exclude any rights you have under applicable law. Where any provision of these Terms conflicts with a mandatory statutory right, the statutory right prevails.

3. Service territory and currency

Territory: The Service is currently offered only within the Republic of South Africa. Delivery is limited to South African addresses.

Currency: All prices, charges, and payments are in South African Rand (ZAR). Prices are displayed inclusive of VAT where applicable, in accordance with the CPA.

4. Eligibility

The Service is intended for persons aged 18 years and older. If you are under 18, you may only use the Service with the active consent and involvement of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

By using the Service, you represent that you have the legal capacity to enter into a binding agreement.

5. What we do

Bridge Performance provides an AI-assisted nutrition and supplement recommendation and delivery service for endurance athletes (for example, runners, swimmers, cyclists, and triathletes). You complete a questionnaire about your training, goals, and health profile, receive personalised recommendations, and — if you choose to place an order — we arrange fulfilment and delivery to a South African address.

6. Not medical advice

The Service does not provide medical advice, medical diagnosis, or medical treatment. The recommendations generated by the Service are for informational purposes only and should not be relied upon as a substitute for professional medical advice.

You must consult a qualified healthcare professional before using any supplements, particularly if you:

  • have any allergies, medical conditions, or chronic illnesses;
  • are pregnant or breastfeeding;
  • are under 18 years of age;
  • take any medication (whether prescription or over-the-counter); or
  • have any concerns about whether a product is suitable for you.

You are responsible for reading and checking all ingredients, allergen statements, warnings, and usage instructions on product labels before use. Individual results vary, and we do not guarantee any specific performance, health, or fitness outcomes.

7. AI outputs and limitations

We use automated systems, including artificial intelligence and machine learning, to interpret your questionnaire responses and generate personalised supplement recommendations.

You acknowledge and agree that:

  • Automated outputs may be incomplete, inaccurate, or not suitable for your specific circumstances;
  • Recommendations are generated based on the information you provide — inaccurate or incomplete inputs may result in unsuitable recommendations;
  • You are solely responsible for deciding whether to follow any recommendation; and
  • You should independently verify the suitability of any product before use, including by consulting a healthcare professional where appropriate.

8. Accounts, authentication, and security

You may need to create an account to access certain features of the Service. When creating an account, you must provide accurate and complete information and keep it up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us promptly at [support email] if you suspect any unauthorised access to or use of your account.

We reserve the right to suspend or terminate your account if we reasonably believe it is being used in breach of these Terms or in a fraudulent or unauthorised manner.

9. Orders, pricing, and availability

9.1 Placing an order

An order is submitted when you complete the checkout process and your payment is authorised. In accordance with section 43(2) of ECTA, before completing your order you will have the opportunity to:

  • review your entire order;
  • correct any errors; and
  • withdraw from the transaction before finally placing the order.

Submission of an order constitutes an offer to purchase, which we may accept or decline at our discretion. An agreement is formed when we confirm acceptance of your order (usually by order confirmation email).

9.2 Pricing

Prices are displayed in ZAR and include VAT where applicable. We make reasonable efforts to ensure pricing is accurate, but errors may occasionally occur. If we discover a pricing error after you have placed an order, we will notify you and give you the option to proceed at the correct price or cancel the order for a full refund.

We reserve the right to change prices at any time, but price changes will not affect orders that have already been confirmed.

9.3 Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will contact you as soon as reasonably possible and offer you the following options:

  • substitution with a comparable product (with your approval);
  • partial fulfilment of the order; or
  • a full or partial refund for the unavailable item(s).

In accordance with section 46(3) of ECTA, if we are unable to supply the ordered goods, we will notify you immediately and refund any payment within 30 days of that notification.

10. Cooling-off period (ECTA section 44)

In terms of section 44 of ECTA, you have the right to cancel an order without reason and without penalty within 7 (seven) days after the date of delivery of the goods.

To exercise this right, you must notify us in writing (email to [support email]) within the 7-day period. Upon valid cancellation:

  • You must return the goods to us in their original, unopened, and sealed condition.
  • The direct cost of returning the goods is for your account.
  • We will refund the purchase price within 30 days of receiving the returned goods.

Please note: This cooling-off right applies to the extent required by ECTA. Once a sealed supplement product has been opened, it may not be returned under this provision due to health and hygiene considerations, unless the product is defective (see section 12 below).

11. Fulfilment, packaging, dispatch, and delivery

11.1 Fulfilment timeline

In accordance with section 46(1) of ECTA, we will dispatch your order within 30 days of receiving it, unless we agree on a different timeframe with you. If we fail to dispatch within this period, you may cancel the order by giving us 7 days' written notice in terms of section 46(2) of ECTA.

We will endeavour to dispatch orders as quickly as reasonably possible. Same-day dispatch or delivery is not guaranteed.

11.2 Packaging

Orders are delivered in sealed, branded packaging. Supplements and nutrition products are consumable goods, and for safety and hygiene reasons, sealed products that have been opened are generally not eligible for return except where required by law.

11.3 Delivery

We use reputable third-party courier partners for delivery. Delivery timeframes provided are estimates only and may be affected by factors outside our control, including courier capacity, weather conditions, public holidays, and access restrictions.

11.4 Delivery address

You are responsible for providing a correct and complete South African delivery address and clear delivery instructions. Additional costs arising from incorrect address details, failed delivery attempts, or re-delivery may be charged where permitted by law.

11.5 Risk and delivery issues

Risk in the goods passes to you on delivery. If a parcel is delayed, lost, or damaged in transit, we will work with our courier partner to investigate and resolve the issue. Where a parcel is confirmed lost, we will offer a replacement or refund depending on stock availability and the circumstances.

12. Returns, refunds, and cancellations

This section constitutes our Returns/Refunds Policy as required by the CPA.

12.1 General policy

Supplements and nutrition products are consumable goods. For health and hygiene reasons, products that have been opened or their seals broken generally cannot be returned for "change of mind" reasons.

12.2 Your rights under the CPA

Nothing in this policy limits your rights under the Consumer Protection Act. In particular:

  • Defective goods (section 56 CPA): You may return defective goods within 6 months of delivery for a repair, replacement, or refund at your choice. A product is defective if it is unsafe, has a material deficiency, or does not meet the reasonable expectations of a consumer.
  • Damaged or incorrect goods: If you receive goods that are damaged in transit or are not what you ordered, please contact us within 7 days of delivery at [support email] with photos and your order number. We will arrange a replacement or refund at no additional cost to you.
  • Short-dated or expired products: If a product is delivered with an unreasonably short remaining shelf life or has already expired, we will replace or refund it.

12.3 Cooling-off cancellations

See section 10 above for your ECTA cooling-off rights.

12.4 How to request a return or refund

Contact us at [support email] with the following:

  • your name and order number;
  • a description of the issue; and
  • photos of the product and packaging (where applicable).

We will respond within 5 business days and, where a return is approved, provide instructions for returning the goods. Refunds will be processed to your original payment method within 30 days of receiving the returned goods (or of approving the refund, where return is not required).

12.5 Items that cannot be returned

The following items cannot be returned except where defective or damaged:

  • Opened or unsealed supplement and nutrition products (for health and hygiene reasons);
  • Products that have been materially altered, misused, or improperly stored after delivery.

13. Payments

Payments are processed by third-party payment service providers. In accordance with section 43(5) of ECTA, we use a payment system that is sufficiently secure with reference to accepted technological standards.

We do not store your full payment card details. We may retain a payment reference and/or the last four digits of your card for support, reconciliation, and record-keeping purposes.

14. Your information and privacy (POPIA)

We process your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and our Privacy Policy [link to full Privacy Policy].

In summary:

  • We collect only the personal information necessary to provide the Service, process orders, and communicate with you.
  • Your questionnaire responses are used to generate recommendations and are stored securely.
  • We do not sell your personal information to third parties.
  • We share information only with service providers who need it to fulfil orders (e.g., couriers, payment processors) and who are contractually bound to protect your data.
  • You have the right to access, correct, or request deletion of your personal information by contacting us at [support email].
  • Our Information Officer can be contacted at [information officer email / details].

For full details, please see our separate Privacy Policy.

15. Acceptable use

You agree not to:

  • interfere with, disrupt, or attempt to gain unauthorised access to the Service or its infrastructure;
  • submit false, misleading, harmful, or fraudulent information;
  • use the Service for any unlawful purpose;
  • reverse-engineer, decompile, scrape, or extract content from the Service at scale (except as permitted by applicable law); or
  • impersonate any person or entity, or misrepresent your affiliation with any person or entity.

16. Intellectual property

We and our licensors own all intellectual property rights in the Service, including its branding, design, content, software, and AI models (excluding personal information you submit). You may not copy, reproduce, modify, distribute, sell, license, or create derivative works from any part of the Service without our prior written permission.

Any feedback or suggestions you provide about the Service may be used by us without obligation to you.

17. Service changes and availability

We may update, modify, suspend, or discontinue any part of the Service at any time. Where changes are material and affect existing orders, we will provide reasonable notice through the Service or by email.

We do not guarantee uninterrupted availability of the Service and are not liable for any temporary unavailability due to maintenance, updates, or factors beyond our control.

18. Disclaimers

To the fullest extent permitted by South African law (and subject to your statutory rights under the CPA and ECTA):

  • The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • We do not warrant that the Service will be error-free, uninterrupted, or free from viruses or other harmful components.
  • We do not warrant the accuracy, completeness, or suitability of any AI-generated recommendations.

This disclaimer does not affect the implied warranty of quality under section 56 of the CPA or any other mandatory consumer protection.

19. Limitation of liability

To the fullest extent permitted by South African law, and subject to your mandatory rights under the CPA:

  • We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill arising from or in connection with your use of the Service.
  • Our total aggregate liability for any claim arising from these Terms or the Service is limited to the amount you actually paid us for the specific order or service giving rise to the claim.

Nothing in this section excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

20. Indemnity

You agree to indemnify, defend, and hold us harmless from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • your misuse of the Service;
  • your breach of these Terms;
  • your violation of any applicable law; or
  • your provision of inaccurate information through the Service.

21. Dispute resolution

If you have a complaint or dispute, we encourage you to first contact us at [support email] so we can attempt to resolve the matter informally.

If we are unable to resolve the dispute, you may:

  • lodge a complaint with the Consumer Goods and Services Ombud (CGSO) at www.cgso.org.za;
  • lodge a complaint with the National Consumer Commission (NCC) at www.thencc.gov.za; or
  • pursue any other remedy available to you under the CPA or applicable law.

22. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. You consent to the jurisdiction of the courts of the Republic of South Africa for any disputes arising from these Terms, subject to your mandatory rights under the CPA and ECTA, including your right to approach alternative dispute resolution bodies.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be severed or modified to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

24. Entire agreement

These Terms, together with our Privacy Policy and any order-specific terms, constitute the entire agreement between you and Bridge Performance regarding the Service, and supersede all prior agreements, understandings, and communications. This does not exclude any rights you have under mandatory South African consumer protection legislation.

25. ECTA section 43(1) disclosure

In compliance with section 43(1) of the Electronic Communications and Transactions Act 25 of 2002, we confirm the following:

  • Full name and legal status: [Legal entity name], a [private company / sole proprietor / etc.] registered in South Africa
  • Registration number: [CIPC number]
  • Physical address: [Full physical address]
  • Postal address: [Postal address, if different]
  • Telephone: [Phone number]
  • Email: [Support email]
  • Website: [Website URL]
  • Membership of self-regulatory bodies: [If applicable, e.g., CGSO, or state "None at present"]
  • Code of conduct: [If applicable, or state "None at present"]
  • Main business: AI-assisted nutrition and supplement recommendations and delivery for endurance athletes
  • Price: All prices displayed on the website include VAT and are in South African Rand (ZAR)
  • Payment methods accepted: [e.g., Visa, Mastercard, EFT, etc.]
  • Delivery: Delivery within the Republic of South Africa via third-party courier
  • Cancellation and returns: See sections 10 and 12 of these Terms
  • Cooling-off period: 7 days from receipt of goods (ECTA section 44)
  • Security of payment: Payments processed via [payment provider] using industry-standard encryption
  • Alternative dispute resolution: Consumer Goods and Services Ombud (CGSO), www.cgso.org.za

End of Terms and Conditions — Last updated: 1 March 2026